Terms Of Delivery And Return
Delivery and Return Policy
Delivery
Of course, your order will be shipped quickly and safely. If your order is placed during business days, ALRAC CONTAINER will ship it within 7-15 days at most.
Shipping Costs
Shipping costs are 300 euros for Italy, 500 euros for Switzerland and France, and 700 euros for Spain.
Delivery times
Delivery time for Italy is 7-15 working days. Delivery to France, Switzerland and Spain takes 10-20 working days.
Track your package online
We always want to keep you informed. This way, you can track your order online from the moment it leaves our warehouse.
Warranty and return policy
Below are details of the warranties we offer and our return policy should you need it.
Warranty
Storage containers.
All of our storage containers are covered by a 12-month water- and wind-tight warranty. We are so confident in the quality of our containers at the time of sale that, if for any reason the container should puncture, we will come and repair it for you (of course we expect our containers to be used for many years).
This warranty does not cover damage caused by “outside influences” (so if you wanted to drop your forklift against the container, or if a tree fell on it, we are sorry to say that this does not count).
Containers suitable for transportation at sea
At the time of sale we guarantee that your containers are suitable for transportation on the high seas. Usually our second-hand containers have CSC plate or ACEP approval for transportation on the high seas for 3-6 months from the date of purchase, while newly built containers have a 5-year CSC plate.
Return policy
We offer 30 days Free return on all our containers.
If we provide you with a container that does not meet the description, we will repair it according to specifications or replace it at our expense. In extreme circumstances, we reserve the right to offer a full refund.
If we provide a container that is supplied as described and has not been altered, we will accept a full value return minus the charges incurred for the return.
If we provide a container as described and specified and that has been modified, any return will depend on our ability to restore the container to its original state or find a buyer for it.
If you have ordered a custom or reconditioned unit to order and it is supplied as described, we will endeavor to refund your money as above. However, you may have to wait until the container is resold before we can offer a refund, which will still be reduced by any costs incurred in returning it (e.g., any additional transportation costs associated with the return and original delivery costs).
If you pick up your storage container from one of our depots, the driver is encouraged to inspect the container at the time of pickup. Pickup of the container indicates acceptance of the container in its current condition. Where possible, we will make reasonable exceptions.
If the container is delivered by us, we ask that you inspect the container while the driver is still on site and report any problems to us immediately. Some common problems can be easily solved by our driver.